Customer Commitment

Customer Commitment

Our commitment to you

At CIMSPA, we are committed to delivering exceptional support and service to our members and partners. As the professional body for the sport and physical activity sector, we exist to champion professional recognition and standards, support workforce development and build meaningful partnerships that drive progress and positive impact.

We promise to:

  • Put people first – whether you are a member, a partner, or a stakeholder, your experience and success are at the heart of everything we do.

  • Champion excellence – we are dedicated to upholding the highest professional standards and providing trusted, high-quality resources, tools and support.

  • Drive collaboration – we work in close partnership with employers, education providers, sector organisations and government agencies to strengthen pathways into and through the sector.

  • Listen and respond – we actively seek your feedback and use it to improve our services and communications.

  • Act with integrity – transparency, fairness, and accountability guide all our relationships and decision-making.

  • Support your growth – we are here to help individuals progress in their careers and organisations to develop skilled, confident and inclusive workforces.

Together, we are building a stronger, more professional, and inclusive sport and physical activity sector.