Active Insight empowers organisations to optimise and measure their customer experience (CX) through delivering tailored learning and development programmes and advanced insights through comprehensive CX platforms. Specialising in CX insight, they provide operators with tools to understand, manage, and enhance every aspect of the customer journey from acquisition through to cancellation, transforming data into actionable insights that drive satisfaction, loyalty, and growth.
Active Insight complement their CX solutions with regular consumer research via their Consumer Insight Panel plus other key initiatives including Moving Communities, delivering fresh, data-driven perspectives that keep businesses aligned with evolving customer expectations.
In addition to their CX and research services, Active Insight connects industry professionals through industry-leading event active-net. active-net brings professionals together to connect, collaborate and grow, all with the customer experience at its heart.
The active-net portfolio of events includes active-net Private sector, National (26 & 27 March 2025), Education (1 July 2025), Scotland (10 September 2025) and Open Water (15 October 2025).
