Improving efficiency, effectiveness and quality of service stream

Stream content

Each session will be interactive and include an expert in the field, a top performing facility and team delivering a case study and the opportunity for delegates to share best practice and ask questions.

RD Dash

Gill Twell, Head of Operations, Right Directions
Utku Toprakseven, Partner & Director of Sport Intelligence, 4 Global

This interactive session will look at how the Quest reporting app ‘RD Dash’ works and give advice on how to get the most out of your Quest report and the benchmarking the RD Dash offers. The session will also look at the results from 2019 and give the audience an update on the Quest Report.

What makes some leisure centres twice as efficient as others?

Mike Hill, Director at NBS and Leisure-Net Solutions
Simon Shibli, Professor of Sport Management and Head of Centre, Sheffield Hallam University
Lisa Forsyth, Director, Max Associates

NBS shows us the massive difference between the best and worst in our sector, in terms of delivering our leisure services cost effectively and deliver both value for money and return on investment. Find out what the best centres are doing to make the difference and what changes you can start looking at now.

Top five lessons we can learn from NBS to help you deliver an excellent service

Dave Monkhouse, Director, NBS and Leisure-Net Solutions

This highly interactive session will take lessons learnt from NBS and put them into practical actions to help you deliver the excellent experience that all customers are now demanding

Impacting target groups in the local community

Mike Hill, Director, NBS and Leisure-Net Solutions
Simon Shibli, Professor of Sport Management and Head of Centre, Sheffield Hallam University

NBS tells us how good (and poor) we are at attracting key target groups from our local communities. Find out what you can do to measure this and improve your engagement to reach into your community

Incorporated by Royal Charter Charity registration number 1144545

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