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QUEST STREAM

Centre management stream

Quest will be delivering three sessions that look at how to ensure the business strives towards improving the service a customer experiences and the work needed to underpin fantastic customer service from staff and business plans to important partnerships.

Stream content

Each session will be interactive and include an expert in the field, a top performing facility and team delivering a case study and the opportunity for delegates to share best practice and ask questions.

RD Dash

Gill Twell, Head of Operations, Right Directions
Utku Toprakseven, Partner & Director of Sport Intelligence, 4 Global

This interactive session will look at how the Quest reporting app ‘RD Dash’ works and give advice on how to get the most out of your Quest report and the benchmarking the RD Dash offers. The session will also look at the results from 2019 and give the audience an update on the Quest Report.

Team and Skills Development - Tips and Tools

Staffing provision, planning and professional development

Helen Meckiffe, Head of Training and Standards, Right Directions
Sean James, Managing Director, StaffMIS Limited


This session will look at how to invest time and training in the team to ensure they are all qualified to complete their role in a professional and high standard to meet customer expectations.

Planning to improve

Setting out specific and measurable continuous improvement objectives

Mark Thornewill, Quest Partnership Development Manager
Phillip Rose, Centre Manager at both sandy sports centre and Saxon Pool & leisure centre, Stevenage Leisure Limited

The planning to improve session will show management how to identify what service they are trying to achieve and how to set out specific and measurable business objectives. It will also look at how to involve all staff and stakeholders in developing and delivering the business objectives through a continuous improvement approach.

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